f I could give this company a minus score I would. The customer service by NDD via Dan is something I have never experienced before. I ordered a camera through NDD on a Saturday. I expected the camera to arrive the following Monday/Tuesday at the latest due to the promise of next ‘day’ delivery. I then received an email Monday saying that there were some delays so to expect my camera within the next couple of days. - slightly miffed but okay, grateful for the notification. Wednesday comes - nothing. Thursday come - nothing. I think you can see how this is going… Friday comes - nothing. So I email again asking for an update. I was told there was another delay of 2-3 days. Saturday come and there is still no progress, Royal Mail do not seem to recognise the reference number so I phoned and spoke to someone called Dan who must be the reining winner of the award for worst customer service - congrats Dan. I started the call slightly annoyed and so expected to be met with a proactive and apologetic response. With at least the offer of seeing what could be done. Instead, I was patronised, berated and told I was unreasonable for a) being annoyed my camera hadn’t arrived within the promised time window. B) told that I shouldn’t phone and complain to him (Dan) as it wasn’t his problem. And c) that It was my risk and therefore my fault for ordering with NDD as they don’t offer next day delivery as apparently per their t&c’s. Totally absolving the company is any responsibility or obligation to the customer. I asked to speak to a manager as was told that “wasn’t very nice” and that there wasn’t one. I was told curriers didn’t exist that delivered next day over the weekend - blatant lie. Suffice to say, I left the call absolutely enraged. I have request a full refund and a call back from a manager Monday morning…watch this space. In summary DO NOT ORDER FROM NEXT DAY DEAL unless you want to receive bad customer service and to be majorly p*#ssed off. Update around 40 minutiae after posting my original review above. I have just received a very aggressive phone call from Dan at NDD telling me that he was in fact the director and that I would not be receiving my money back because I was ‘aggressive and treated him badly’. He then called me a ‘Karen’ which I found hilarious. He continued this way speaking over me for the next ten minutes telling me that my review was lies. I asked what his objective was by phoning me, he didn’t answer. I have recorded the call. I ended by telling him this then hanging up. Strangely, a few minute after I received text from my social medial accounts and email accounts asking to reset my password….I can only assume this was him. What a guy and what an experience so far. Update again. After posting the above update NDD has reported my review on trust pilot making therefore hiding the review. Clearly complaining due to appalling customer service has hit a nerve.