I had to design my own logo on word after spending an hour and a half on the phone describing it in great detail. They sent me colors and ideas of theirs that had nothing to do with anything I had requested. Then I had to draw arrows to exactly what I needed to look metallic. I got so frustrated I rang the “manager” Chris Jones. Who if you see his name pop up. Ask for anyone else. He is disgraceful, disrespectful and has no listening skills. I then took a break from the process because he was so incoherent and when I returned to start fresh he told me I had to pay another $130 (after I had already paid $129 to begin with) to then reactivate my account as it was inactive for over 2 weeks. When I asked why had he not emailed or called saying that there was a deadline or an extra charge, he said he had and there was no answer which was a blatant lie as he had never left a message and I had never received a miss call. Honestly I lost my head with him as he kept interrupting me when I was talking and asking questions and when I asked to speak to someone else he told me there was no one higher then him. I couldn’t believe if this is the leadership that’s at next logo I can only imagine what the rest of the staff either deal with or are also like. I would never recommend this company to anyone and again stay well clear if you see a Chris jones pop up as your “project manager” as your logo will not meet your expectations nor will you perhaps even receive it without paying the extra fees. They took the money and ran. Horrible experience. I would rather support Zazzle at least there the designers have manners, integrity and imagination. I also believe that the staff wrote their reviews quite honestly after my experience