Been an NFU Mutual customer for three years and have been generally pleased (no claims at all). Received my renewal notice this week and was shocked to see an £80 (25% increase). Ran some alternative quotes on other Defaqto 5* awarded firms to find NFU were between 40 and 50% higher on premiums for the same cover than other well regarded firms. I contacted the Thornbury office and the lady who phoned back said "yes our prices have gone up but we do have a 5 star Defaqto rating" - obviously no customer loyalty involved. Hugely Disappointed in NFU - I want a firm that doesn't look to take advantage of its customers but sadly missing in the Thornbury branch of NFU.