I have two vehicles insured with them. I replaced one of those vehicles with a Wheelchair Accessible Vehicle (WAV) on the 12th September as my daughter requirements have changed to needing to travel in a wheelchair. Spent over an 1 hour and a half on the telephone being passed from pillar to post, Eventually promised a call "first thing the following morning". No Phone call. Eventually received an e mail late afternoon on the 13/09/2022 to say they had been unable to contact me. Transpires when I call them that they had written the phone number down incorrectly. If they had looked at out car insurance policy then our contact details are on those documents. They were going to ring first thing this morning (14/09/2022) and as I type this at 10:15 I have not received a call. I have a £ 50,000:00 vehicle currently uninsured due to their incompetence and inept way of dealing with their customers due to their own in house but ultimately lack of thought, planning or training of their staff in how they alter or change vehicles on the policy. I further suspect I am still paying for a vehicle that they know I have sold. The manager was made aware on the 12th of my dissatisfaction and concerns over the lack of insurance cover for my WAV but have not heard from him or her either. Currently stressed out waiting on NFU Mutual. Due to the necessity of my daughter needing a wheelchair vehicle we are currently prisoners in our own home and my daughter is missing her second day at the "Day Center" due to NFU Mutual staff and their continued incompetence.