We found the whole experience regarding an easement in our deeds totally distressing . It appears a neighbour can have a key to your property . The deeds state right of way on foot for her only suddenly it’s open season every man and his dog . I present my case but they tell me based on probability I don’t have one . So roll over please and give in to your vindictive neighbour is the answer otherwise DAS will take you to court to recover £25,000 plus interest and expenses . Two years later the incompetence of this company is astounding . Will not recommend this company and sadly will be moving my insurance cover to a reputable broker . The bullying tactics are another story as is there complaints dept utter waste time . To note I have been insured for 15 yrs with no claims they are loosing a loyal customer great way to kill your business!So the question remains when is a front door not a front door ?