I had damage to a roof caused by a storm and water eventually leaked into the house and that was when I first noticed it. NFU we’re not interested. Then I was pricing around on another policy for contents of a shed containing a tractor and implements and the other insurance company told me that I wasn’t insured on the NFU policy as I didn’t own the shed. I visited the local NFU offices and a member of staff was very nasty and started shouting whenever I asked why I was paying for a policy that I wasn’t covered for. The agent (director) actually came out to our house and insisted that i was covered even though I didn’t own the shed. I had been paying this policy for 4-5 years but they weren’t interested in refunding my money and then I received a phone call from someone who said their name was Timothy and that they represented the NFU before I could say anything he shouted down the phone ‘YOUR NOT GETTING ANY REFUND’ and then he hung up. I then renewed all other policies that I had with the NFU to other companies. I thought that someone from NFU would be asking the question why has this customer removed all policies. No one ever contacted me to ask that question. They seem to be a law unto themselves.