I received information from my company about where to purchase a name badge. I added the protective coating to the top. When I received my badge the name plate was not secured to the backing on one end, it sticks up. I thought maybe they would check their work prior to sending it out. However, I have not called yet to see what it will take for them to fix it. Not sure if they pay for postage or just what. Once I do that I will repost the results. UPDATE***** ******I posted this, this morning and before long I received a return e-mail apologizing for the trouble and they are sending out a new badge. EXCELLENT CUSTOMER SERVICE! I received my new badge in the mail as promised, today. It looks great and I am very please with the professional manner my concerns were handled. As a matter of fact, I had not even contacted the company to tell them my concerns but what they contacted me first! My badge was replace at NO ADDITIONAL COST to me. I will recommend Nice Badge to all my friends! Thank you!