Had a few issues with my order as Nicely Polished had dispatched it, but it didn't arrive! I emailed the Customer Service team to express my frustration with the service as I had ordered the nail polish to use for a holiday I was going on that week. I received a prompt response from Jen who sent a replacement which arrived within 48 hours after our exchange of emails. Not only was I thrilled to find that the replacement product had arrived so quickly, but I was also pleasantly surprised to find an attached note wishing me a happy holiday! I would definitely order from Nicely Polished again and would recommend to my friends too! The little extra things really do make a difference in Customer Service!!