Unfortunately when the item I ordered arrived there was a security tag still attached. I emailed customer service who made some attempt at an apology but could only offer me some substandard options: 1- return it to them so they can remove the tag 2- return it for a refund 3- take it to a shop to see if they could remove the security tag. I was disappointed that that was all they could offer me so returned the item straight away via Royal Mail for a refund. Needless to say I won’t be shopping again with you due to lack of checks before dispatching the item and poor customer service and lack of apology.