Would have left a negative star if it was possible. Ordered item on 12/5 and was told that as it was not a stock item it would take up to 10 days for this to be delivered. After 14 days I contacted the company to ask where my item was and received the response that there had been issues but it would be there 'in the next few days' and then would be immediately despatched to me. I asked if it would be possible to get next day delivery given the delays but was told that this was not possible unless I paid an additional £8. A further two weeks later I still hadn't received my item and sent an enquiry to the customer service department, which according to the website, aim to respond within 1 hour. 3 messages later and 36 hours (!) after my first message I get a response saying that the item 'will arrive within the next few days' but that they have 'upgraded me to immediate despatch'. Given that this was the exact same answer I had 2 1/2 weeks earlier I instead asked for my money back . Again, no response until I had sent another 3 messages, all of them requesting immediate refund. The response? "Thank you for your refund request. I have passed your details t our Finance Department who will also send you an email to confirm this refund when it is processed. Thank you for choosing www.nigelohara.com." No acknowledgement of the lack of response or the fact that I specifically asked for the refund to be processed right away and NOT via their standard processes which are said to take 5-7 days on their website. AVOID at all costs unless you want to be out of pocket for a very long time!!!