Terrible customer service and rogue traders. Placed my order 3 weeks ago. Status still says "dropshipped". Wrote to ask for update three different times, no response. There is no way you can speak to them on the phone as they deliberately make this impossible referring you instead to their "live" chat on their website which isnt "live" at all as nobody is there to chat with you. I have read many complaints from their customers on twitter https://twitter.com/search?q=%40nigeloharacom&src=typd and they dont bother to respond to them or issue them with their refund. I am relieved I used a credit card to pay for my order so I will definitely get my refund back. Never again!