Some of the worst customer service I've ever experienced in my life. Many companies work hard to provide the best possible customer service, Nigel O'Hara are either having some major continued problems like under-staffing or simply don't care. First of all, their 'Live Response System' does not work. I've lost count of messages I have sent to them with no responses. It comes up with response times which are fake. Its either not manned or doesn't work but I can assure you its rarely 'live'. IT NEEDS FIXING!!! They took my money (£257), then left a voice-mail message a week after my purchase to say there was a 'mistake' and that they had under charged. They would need at least another £100 but will email me the options and begin refunding the item. This is pretty poor service alone but it doesn't end there. No contact details were left and after numerous attempts to get in touch I've simply not been able to. Weeks later and I still couldn't get in touch! The phone requires an extension number they don't provide otherwise just cuts off which is a genius way to never speak to customers (you have to hate customers always wanting to buy things from you...). I wanted to pay the difference as I really need the product asap. However, when I finally got through to them, I asked some simple questions to make sure they weren't selling me something different and they simply couldn't answer. Said they would email after the call and phone the next day - guess what... they didn't! The worst thing of all is they have my money. I have nothing and they have my money. Its quite frankly disgraceful, daylight robbery. I've since requested my money back and heard nothing. No refund, no response. I'm going to have to involve the finical ombudsman - all of which has been a huge waste of my time and money, for which I will probably get nothing for but at least I will get a refund for a product I don't have. Its over a month since "purchase" and I'm out of pocket. Best advice I can give is AVOID LIKE THE PLAGUE!!!! End of story? Not entirely, until last week they were still advertising the product at the wrong price allowing other customers to purchase it. Presumably ringing after purchase to say its a mistake and ask for more money. False advertisement and breaking trading regulations. Shocking. Infuriating. I'm not sure how companies like this are allowed to trade.