I wish I had listened to all the negative reviews about Nigel O Hara. Just to save time for people who want a quick answer – ‘AVOID NIGEL O HARA AT ALL COSTS’ OREDRED WATCH 17th MAY AND NOW 23rd JULY STILL WAITING WITH NO ACTUAL REASON WHY THE DELAY AS OCCURED. Here is my order of a Hugo Boss watch, purchased at £172.50, the current prices have gone upto £325. Throughout the fiasco I was offered and reminded about getting a refund, but I did not want a refund as the watch went up in price and I was not prepared to fork out £325 for it. In addition other reviews on this site suggest difficulty in actually getting refunded. 17th May - I ordered and paid for a Hugo Boss watch 5th June - Followed up as I had not received the item, being told that a three week delivery timeframe was stated when ordered, although I do not recall seeing this when ordering and it is not on the order confirmation e-mail. I was given a date of between 24th May to 7th June for delivery from customer support. 11th June – Nothing received no E-mails from Nigel O Hara, contacted them, received reply on the 12th with a ‘sorry there has been a delay in your order..’ - Generic /pre written reply which was not any help. I was not contacted by the company to be told this further delay; it was up to me to find out when I contacted them! 12th June – I replied to their e-mail a asked whether they could contact the supplier or give me proof of them ordering the product, to prove it actually is Hugo Boss making the delays. 13th June - Received a generic/pre written reply apologising for delay and stating that they have decided to chase my order up and it is expected in the next week. 24th June – E-mailed regarding an update and asked if the supplier can be contacted to give an actual reason for delay 27th June – Generic reply ‘Apologies’ ‘Sorry for delay..’ – generic response 02nd July – E-mailed asking for another update, bearing in mind nearing two months of original order 03rd July – Was offered a Bulova watch which retailed for £128 at another retailer , I was not going to get mugged so I rejected. 4th July – was told there is no specific arrival time and generic response 11th July - Was told that they will investigate with supplier and gather all the information and contact me. They also mentioned that they were going to be proactive with their response so I do not have to chase up. 23rd July – Still waiting for them to get back to me; the occasion which I purchase the watch for has passed. Throughout the process they also refused to discuss the actual reason which was causing the delay as they said it was not a stock issue, which over two months delay from taking payment is not acceptable. Sounds like they cannot keep customers or suppliers happy. One thing I do give them is that they have a good customer service response time, although you get generic responses anyway that do not help, at least they attempt to reply to my queries. I guess with the amount of complaints they get they probably need this set up to cope with the sheer volume of complaints. I really want the watch and do not want to spend an extra £152.50 buying from another retailer and therefore do not want a refund. Now being 23rd July, I still do not know when I will receive my product which I ordered on the 17th May.......