1st order: Didn't turn up, then sent and email saying they no longer had item in stock, after many weeks of discussion with their customer services department was told I would receive a £20 discount and refund for the inconvenience. I was then sent a £10 discount code!! Then complained and was eventually sent a £20 discount code, I then tried to use said discount code to be told I would to spend over a certain amount (much more than my original order). Quite p****ed off by this point but decided that nothing was worth this much hassle, so gave up pretty happy I had come off fairly unscathed.
2nd order: I have no idea why I thought it would be a good idea!!? Long story short, item out of stock again, offered a replacement at a higher price, ended up costing more than other online stores, but couldn't be bothered with waiting for a refund etc, took replacement and turned up many days later. I had no problems with the item.
I would not normally bother writing reviews but I thought this would save others many hours of wasted time. Don't waste your time.... this company must have a policy of taking orders on anything and everything in the hope they can get it somewhere for less than the price they advertise. When they can't find it from any supplier for less than the ridiculous price they have it on their site they just make up an excuse about stock management issues.
Terrible company.... they should be stopped until they sort things out.
9 years ago
Nigel O'Hara has a
1.6
average rating
from
235
reviews
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