I ordered some computer UPS units, after 30 days I contacted them to find out where they were and was told there was a ‘pricing error’ and they needed an extra £60. I Googled for the telephone number and got the shop number, which said to call another number for online orders, but that number had been disconnected. Not a good sign! Luckily I checked the online reviews before they could call me to take the additional payment. I called Consumerline Northern Ireland who told me to not pay them anything else, request my money back and raise a PayPal dispute immediately. Consumerline NI said they were aware of Nigel O’Hara and their business practices but needed more people to contact them: http://www.detini.gov.uk/deti-consumer-index When Nigel O’Hara called to take payment I said I wanted my money back immediately, they said it would take up to 14 days which I said was unacceptable. I told them I would be raising a PayPal dispute immediately (which I did) and contacting Trading Standards and the Police if this was not rectified. The refund was in my PayPal account within 2 hours. If I had waited another 2 weeks for their refund process it would have passed the PayPal 45 day limit (after which PayPal do not guarantee to help rectify disputes), I believe Nigel O’hara staff attempt to push people beyond this limit in the hope that some people give up trying to get their money back once they lose the backing of PayPal. I also find it hard to believe any of the positive reviews are genuine.