I have the same story as many. Ordered a Samsung TV which was £300 cheaper than other suppliers. I was slightly concerned as I had read the bad reviews but had seen the good ones too an dthe company had been around for a while so I thought I would give them a chance. To cover myself I paid via Paypal. Order was made on 1 July. I received an email 2 weeks later informing me that there were issues with its supplier and that it was still trying to source the TV, this despite the website saying the TV was available for delivery at the time I ordered. I gave Nigel O'Hara another couple of weeks and then chased it up (31 July). I had a reply from David at Customer Services (Saturday 1 August) apologising for the fact that I had been forced to chase Nigel O'Hara and that he would contact the supplier for an update. He would then update me on the following Monday. Needless to say, this update did not happen. I politely chased again, which was ignored. I then looked at the more recent reviews and learnt that someone was in the exact same situation with exactly the same product! At this point I gave Nigel O'Hara 24 hours to either confirm a delivery date or that a full refund would be made or I would contact Trading Standards. That deadline passed at 4pm yesterday, I have reported the company to Trading Standards and raised a dispute with Paypal. This morning I received a message from David advising me that Nigel O'Hara had supplier problems and that the TV could not be sourced. This was an interesting development as it is it was still being advertised on the Nigel O'Hara webpage at 4pm yesterday as available for purchase and delivery from 20 to 26 August. I was offered a different but similar TV (make/model not specified) at a reduced cost or a refund as a matter of urgency. I informed Nigel O'Hara that I required a refund by 4pm today or I would take legal action. Hopefully the refund will be forthcoming. Avoid at all costs!!!