Similar experience to others. Ordered a tv and waited and waited. Their live support is a total joke !. It is an email response system, which if your fortunate they respond in 2-3 days. Usual story - the tv you ordered is discontinued or not in stock... however you can have a lesser specced model for more money !!!. When I didn't accept this I was offered an other alternative which was £25 more that advertised on their web site. When I tried to order the cheaper advertised one I was told it was out of stock. How convenient!!!!!. Their customer service is diabolical and practises very, very questionable. Like others I still await a refund. DO NOT EVEN GO ON THEIR WEBSITE.