Lured onto their site by the prospect of an excellent price for a Citizen Eco watch ,I ignored all the reviews ,and have payed the price .Ordered the watch on the 27 July ,the money was taken in August and then when it reached September and not a sign of the watch ,I decided to cancel the order .With no response from them ,I ended up being forced to complain through Paypal ,which did the trick .But my advice is if you want the watch i wanted, go to another site which has it for the SAME price and is much more on the ball and helpful...this is a company to avoid at all costs .Never again shall i use them or even look at their site ....Appalling service ....and I bet they know it and really dont care