My experience has been very similar to others who have left bad reviews here. I ordered from their website 2 weeks ago now, the money was taken immediately and I have still yet to receive any kind of email confirmation. If I log in to their site it still says "pending". Tried ringing and ringing in office hours. No reply. Have raised multiple support emails through their website, no reply. When I finally (after about 100 times trying) got through to them on the phone I had exactly the same experience as others here: "We've had to order it directly from the supplier, we don't know when it will arrive but it will be soon". Still nothing. They even then had the cheek to tell me that when it does arrive at their depot it will take a further 5 days to get to me unless I paid them more money for faster delivery. This site is an absolute scam and would highly recommend people to avoid them like the plague. My suspicion is that many of the items for sale (and apparently available) on their website aren't actually in their possession and they are just stalling for time whilst they try to source it. Have literally never had any experience like this with any other online retailer, they are a complete joke. All I want is some honesty as to when I can expect my item and some form of response/confirmation of my order from them. This is absolutely standard for any other retailer. I have now got to the point where I am considering contacting trading standards to have them investigate the company, as with no confirmation of any kind to my email, and no means of readily contacting them, I am starting to wonder if they have simply taken my money and done a runner.