BEWARE: Nigel O'Hara only stock about 5% of their catalogue. Items marked as "Available" or "Available to order" mean they will order from the manufacturer (why two status's for the same thing? probably to make things misleading, they like doing this). It's now been 12 days since I ordered, no-sign of delivery, infact the order status still says "processing", I feel 12+ days to get stock from a manufacturer which is marked as "available" just isn’t acceptable in 2015. They have "LIVE SUPPORT"! Although what this really means is you can send an email through an online form which they will respond to in around 1-2hrs (if your lucky), again very misleading and is far from what the title suggests. Keep in mind this is a company that strives to hide there phone number, there’s several places on the website it says you can call them, but there is no number anywhere on their website, alarm bells ringing yet? Customer Service. I've had two reply’s using the "live support" system, both were very vague, trying to avoid the point, misdirect the conversation, push the blame, of no help whatsoever. Apparently it was my fault I didn’t understand it takes 12+ days for them to get stock marked as "available" from their manufacturer, although if you read reviews 99% of negative ones are based on 1. delivery time, (so I'm obviously not alone here) 2. poor customer servers & 3... what I'm about to come to now. Refunds! Now I can't comment on this yet, because I'm not calling them asking for a refund until tomorrow (its Sunday as I write this). However as I've already experienced problem 1&2 of what most negative reviews concern, it wont surprise me if getting my money back is also going to be a problem. Story’s of 20-30+ days are pretty frequent in the negative review section, I guess time will tell....