I ordered a PC motherboard over 2 weeks ago. I had looked at the website carefully and noticed that a large amount of items were to 'special order' ...this was no good to me as I wanted the item reasonably quickly. This motherboard however was NOT listed as special order and had a delivery date 'window' a few days hence implying it was in stock (for curiousity I have just checked and as of today ...6th May...it says 1 left in stock and delivery by 8th may...but is it?) However after waiting over a week I opened a support ticket asking where it was and was told that they didn't have them in stock and it had been ordered 'specially for me' and they were awaiting delivery! They couldn't give me a definite date so after a wait now of 10 days I said I wanted to cancel. They replied saying they were trying as best they could to speed up the order and would include a £5 voucher but I had to repeat NO I WANT TO CANCEL....I gave them till 2 full working days hence (I allowed for a bank holiday) to issue an immediate refund or I would open a case with PayPal. They said it had been passed to their financial dept but over 2 full days later I hadn't received a refund. So this morning I took out a dispute with PayPal and this afternoon I have received the refund. As mentioned this item DID NOT say to order only when I bought it or I never would have so they are obviously saying items are in stock when they clearly are not. The support emails are generic ones and it takes multiple requests to get the message through to them. I wont ever use them again (btw have just ordered the same item from another company with a 2 day delivery ...hopefully that will be correct...for £7 less) and would suggest if you do use Nigel O'Hara that you use PayPal as you will probably get a quicker refund (BTW PayPal give good support for buyers but NOT for sellers...but that's another story). I would normally think it may have been just a one off and I may have just been unlucky but the amount of similar stories shows it is not....wish I had read the revues first