I've purchased a robot vacuum with Nigel O'hara the beginning of May. After two weeks I got an email from them saying they will dispatch my order ASAP ( I was charged upon placing the order). But then a week later another email saying the product was discontinued and offering me a refund or exchange. I requested an immediate refund as it was their fault and the product was not even dispatched. They told me the refund will be processed in 5-6 working days, which I thought was ridiculous, I work in ecommerce and these refunds take SECONDS to action and they should be done immediately. However I let it pass. After 6 working days and still not refund I emailed them and they told me that the refund will take 14 days now. Nope. Nope. Nope. If the same happens to you please do this: Tell them you will file a chargeback with your bank for fraud and tell them you will leave negative reviews on all sites you know. This comment 'compelled' them to process my refund immediately. This is a very dodgy site, it looks like they take your money knowing they will have to refund it in a month time, why this is profitable for them? I have no clue. But stay away from this site.