I placed an order for a well known citizen watch which said it was ordered by request on purchase... I thought this would take a few days to order and be delivered. However, I ordered the watch on 09/04/2015 and after two weeks I decided to raise a support ticket. What followed was several more weeks of useless emails being sent to me promising that the watch would be sent as soon as possible. I continued to "be patient" as the emails from the support team suggested me to do. I spoke to someone on the phone after they called 10 minutes before the company closed for the day... they couldn't resolve my issue and seem to be untrained. I am pretty sure a chimpanzee could have helped me more. By the 22/05/2015 my patience had run out. I had waited for 45 days, yes... FORTY FIVE DAYS, and was still getting the same useless answer... "We are expecting your watch to be delivered tomorrow or the next day and we will send it as a priority, please just be a bit more patient" I had received no update in relation to my order and every person that I spoke to via email and telephone was useless and did not help or provide me with an answer as to where my item was. On the 22/05/2015 I requested a refund. I am sure you can understand that waiting for 45 days for an item you paid £290 for, is NOT ACCEPTABLE. The date is now 8/06/2015 and I have still not had the refund issued. Nigel Slo'Hara has now had my money for TWO MONTHS!!!!! Are you kidding me?! This company is taking peoples money and then sending them on a wild goose chase. P.s. They do not even have a number you can call them on to discuss issues, just a useless number which tells you to go onto their website and click on the live support button - which isn't even live support, its far from it and they take several days to respond sometimes. CUSTOMER SERVICE - USELESS WEBSITE - USELESS DELIVERY TIME - NON EXISTENT PRODUCT REVIEW - NEVER RECEIVED IT LEFT ME FEELING - ROBBED AND FRUSTRATED OVERALL RATING - USELESS As you can see from my review, I am not happy. I have tried to explain how frustrated this order has left me... Do not order from this website! You will only find yourself wasting more time leaving a review like this 2 month after your order, without the money you paid for the item in the first place.