I placed 5 orders (totaling nearly £1900) on the 07/05/2015 (I had to do 5 separate orders as their system won't let you put more than 1 discounted item in the basket using their "found it cheaper" option). After much nagging (because my orders were just showing as "processing" for ages) I finally received 3 of the 5 items I ordered after nearly 2 weeks! The other 2 items (value of over £850) were still "processing", I complained about this and to their credit got a polite email & phone call explaining that they were very sorry & my orders were being discussed with their suppliers. On the 19th of May I spoke again on the phone and was PROMISED that the main component of my order would be delivered to them from their suppliers the next day, this did not happen & by the 22nd of May they still did not have my items. I asked for a refund and immediately ordered the components from another site. Within a few minutes I had a call back saying that my main order was actually dispatched on the 18th of may & I should expect it shortly, I was also given the tracking no. When I checked this tracking no. it was actually the no. of one of my other orders that I had already received! I called back and asked for an immediate refund, but was told that refunds can take between 7 to 14 days. I asked why this was & was told that there is a backlog of refunds & "when the funds are available" I would be sent my refund! ALARM BELLS STARTED TO RING IN MY HEAD!!! If the money that I had paid them was "not available" to refund me, then how could they possibly have purchased my items from their suppliers? No wonder I did not get my items! It is my humble opinion (as I cannot prove this) that this company is in financial difficulties & is using the money from new orders to fulfill old orders / refunds! I finally got the refund authorized on Saturday the 6th of June and it arrived in my account today on the 9th of June. NOTE: the refund was only authorized after several emails & phone calls explaining that I would take legal action against them if they did not give me my money back. The company had already BROKEN THEIR OWN POLICY (14 day refunds) and had BROKEN THE LAW (Distance selling act states that a refund MUST be given in 14 days). PLEASE READ THE REVIEWS ON OTHER WEBSITES AS WELL, MANY OTHERS HAVE HAD THE SAME SORT OF EXPERIENCE AS ME! BEWARE OF NIGEL O'HARA - Forewarned is forearmed!