I should have visited these reviews before buying an RC car there. The car worked for 1 month then it just died. I've raised a support ticket and it is just awful. They answer a ticket in 1 day, and they keep just doing questions and every time it is one day again. After few days they asked me to post the battery and the charger for analysis. Two days after the items arrived there (according to the royal mail track number) I've asked them to confirm that they have it there, to my surprise their answer is if I had the track number???? What is the meaning of it, I didn't know as I had the royal mail confirmation (including the name of the person that has signed it there), and I just didn't like the question at all, however, never mind. Then I asked about how long does the analysis take and the answer was just incredible 14 work days!!!!!!! OMG it is the just horrible customer service I've ever seen in the UK. It is a shame a company just doesn't care about their customers. I'll never again buy anything from this guys. Hope this review helps someone else before they get in a trouble like me.