Be aware Nobody’s Child do not provide refunds for online orders. - On 2.09.23 I started a return process via their online portal and sent the parcel with Royal Mail. - On 4.09.23, Nobody’s Child received it. I have a proof: first of all, Royal Mail tracking and secondly email from them confirming they have received it. - Since then, I have been chasing them over this as I never received a refund. Their continuous responses were “we are still trying to locate your parcel at the warehouse”. - The last email today was received from Silvia stating “ As mentioned previously, if we locate the parcel we will be in contact.” So there is a chance they will never contact me if they never find the parcel they have received and hence I will never receive my money back, (close to £440). Her response stated “IF WE LOCATE”. What has happened between you signed for it and now? - God knows what is happening at their warehouse, probably thieves? If this is the case, then please report it to the police and sort it out, take responsibility, but it has been over 7 weeks since you confirmed that you received my parcel, which magically disappeared after you have received it! SORT YOURSELF.