I too have been trying like crazy to reach someone about a return I made. No one responds to me through the text message system or email. If I randomly get a response it definitely sounds like a robot response and it’s of no help to me. Then I respond and they don’t respond back! I ordered a pair of shoes and they sent me someone else’s order. I had to return the incorrect pair and buy a new pair. I’m disputing the other charge with my bank and letting them deal with nobull. I like their shoes but it’s not worth it. Terrible customer service! Buyer beware!
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