For their price point, their shipping is atrocious. You can order from Lululemon, Nike, Born Primitive (small company) and Violate the Dress Code (also small) and get it 10 times faster than NoBull. This is not just a pandemic issue. Last year I received a gift card for Christmas...was first time ordering from them. First, you cannot exchange on a return...if you get something and don't like it...you can only exchange it for a different size...OR return it and then wait for a credit (which for their shipping takes about 2 weeks). THEN you have to contact them and request a new coupon code to use the return credit and place an entire new order. Christmas 2019 gift card took me until March 2020 to actually get shoes that fit properly (sizing is not true to size). However, I LOVE the shoes and decided to try again this year. With their return and exchange and shipping times, it's really not worth the effort anymore. It took over 2 weeks to receive the package...wanted to exchange and have to return and wait for the credit again. I'll get new shoes.in February or March now. They really need to up their shipping/exchange game. Will not bother with them again until they do. No stores to return to and you are stuck in a waiting game for 6 to 8 weeks if you need an exchange.