I received a pair of NoBull shoes end of July and after just a couple weeks there was an area of the shoelace that came unglued. I returned it, got a new pair, and now, again after only a few weeks, the same part has come unglued. I tried to chat the other day but the chat kept disconnecting. All they did was send me a return slip, stating I have to again, return the shoes to then get a 3rd pair. I do not have the time to keep returning and then waiting on another pair. I thought they were suppose to be great shoes and thought I just got a bad pair, but its obviously a shoe issue. They are unwilling to work with me and just keep saying you just have to return and wait. Never again will I order NoBull.