I’ve been a loyal customer of NOBULL, having previously purchased items from their UK website without any issues. However, my recent experience has been extremely disappointing and frustrating. I ordered trainers expecting UK size 9.5, just like my previous orders, but I received US size 9.5 (UK 8.5). There was no clear indication on the website that the sizes were in US measurements, and the checkout process did not clarify this crucial difference. To make matters worse, prices were displayed in British pounds, further reinforcing the belief that the sizes were UK-based. NOBULL claims that the UK website was removed some time ago and that all sales are now made through their US site, nobullproject.com. Despite this, they continued to use my data from the UK site to send promotional emails, misleading me into believing I was still dealing with NOBULL UK. When I reached out for a return or exchange, they refused, stating it was a final sale, despite the confusion caused by their unclear communication. They offered a 20% discount as a “courtesy,” but only on full-priced items, which feels like a hollow gesture given how misleading their marketing and website information were. I am incredibly disappointed with NOBULL’s lack of transparency and misleading practices. This experience has completely shattered my trust in the brand. I will not be purchasing from them again, and I strongly advise others to be cautious when shopping with them. A company that can’t be clear and upfront with its customers is not one worth supporting.