I don’t know what happened to this company but it appears they have gone downhill. I placed an order on November 28th on a pair of shoes that was a final sale item. I was ok with that because I purchased shoes from them a few years ago & was happy with them. I received an email on Dec 2nd saying my order still has not shipped & they will notify me when it does. It’s now Dec 19th & I still have not received a shipping confirmation. I reached out to customer service via their online website on Dec 16th & got no response. I wish I had seen these reviews before I ordered from them. Even if it is not a final sale item, you can’t cancel after 30 minutes of placing your order. Due to their no cancellation policy, they are expecting to hold on to your money for weeks without shipment despite promising a 1-2 day order processing time. This policy allows them to take advantage of consumers and that’s bad business. I will be reporting them to the dept of commerce. I’d advise anyone not to order from this company.