This is the first time I have purchased from Non Plastic Beach. I came across the dental floss in an Eco shop and decided to try it - I have tried a few and they always break and leave bits between my teeth. This floss was different - v strong and coped with my close set teeth excellently. I have stocked up and also found lots of other interesting products on the site so I also ordered the latex gloves to try. I was erroneously charged for postage so I sent an email and got a response and a refund immediately so no real issue. The order arrived v promptly and was as ordered. Will be ordering from them again