My Experience with Noon is terrible, frustrating. I am very distressed with the poor service. Order placed Nov. 20, 2020. 3 Items:
First item was delivered but returned as it doesn't fit for my GoPro hero 5. If there was only full description of the item that the item is Only for Hero 3&4 same info in the item box, I wouldn't bought it. The amount was refunded but they less an amount 20.94! But i let it passed!
it was NOV. 30 when I received an SMS that my other items are out for delivery. I always keep my phone open but But no one called me.
I called to follow up but allegedly said I was being called but I did not answer the call. That is not true because I do not have missed calls. In fact tried to call the mobile number of Delivery associate person available in SMS that i received but the number is not working!
Again, I let it passed and I waited again but there was still no Delivery associate calling me. However, i received AUTO/answering machine calls from 04 522 7334 which i know that it was Noon phone number. It was in Arabic (I don't understand Arabic, I am not Arabic) and gives repeated instructions that I do not understand, there was no English instruction struction. I called customer sevice hotline few times to follow up. You will see in your record. They even confirmed to me that the Auto machine calls was to verify my phone number. I stated all what happened they assured me that my orders will be delivered to me but they just gave falls hope. More to that i received an email Dec 10 that delivery will be December 12 but when i checked order status today, my orders got cancelled!
I waited 22 days from days of order then just got canceled? Unbelievable! I thought Noon is Okay but with this experience? I can say that it's just very frustrating, poor service! It feels so heavy that I just waited for nothing, I wasted money, time and effort.
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