Hello, i would like to keep this as short as possible. about a month ago i ordered an electronic device from noon, an iPhone 11 to be exact. when the product arrived i noticed that the packaging was not the same as the one that you get if you get the device directly from the Apple Store. I thought maybe it was opened for a check-up. later on I get the phone out and yet again, it was covered in a faux & cheap material. yet again, i said maybe it was opened to be checked. after that i started up the phone and booted it up. Now here’s where things started to make me feel suspicious of the phone, all Apple devices come with a one year warranty when you put your account into the phone, it said to me that the warranty was expired which raised a lot of red flags, bare in mind i still ignored the fact it was used before although it didn’t say it was used or refurbished. The phone kept having a lot of problems such as turning off on it’s on and etc. First thing i do is contact noon for a refund & return the device, and little did i know that this is going to be the start of a stressful journey. One of the employees told me information that was FALSE and resulted of me loosing 300 Dhs due to the false information that i was given. second thing is that i got in contact with a higher administrator & told me that he’ll try to resolve the case for me and i should be expecting a call back from them the next day, it’s been weeks now and i haven’t heard anything from them. To sum up everything, Noon’s service led me to an apoplectic state and made everything way more harder and complicated for me even though it’s their fault for sending me a used device, i would rate my experience a 1/10, and i wish that i could rate it a minus. customer service was the worst & so untrained and unprofessional, the fact that they told me they’ll give me a call back and just ignore it is pathetic. nonetheless, i will be sharing my experience on social media just to show what kind of company we have. Thanks a lot for reading.