Greetings, This is an update on how Noon handled my case with them (Return ID: RNEGCC00085067). 5 days ago, I posted here on this site that I am trying to return defective product and how Noon dealt with the whole situation. 2 days after my post here, an agent contacted me, it was on Wednesday afternoon and she apologized for the delay to pick up the defective product and promised once again as I mentioned in my previous message that an agent will contact me in 48 hours to pick up the product. I asked her, kindly what should I do if after 48 hours none contacted me and none picked the defective product, she didn’t know what to say, she told me to do whatever I want to do. I told her, you are a big company, you must have a protocol for such cases, she said, "Inshaa'Allah" in 2 days someone will pick up the defective product. I believe that "Inshaa'Allah" is followed protocol by Noon. Same day and exactly at 7:23 PM I got an SMS stating that: "We've collected your return RNEGCC00085067 and will soon update you about its status." So, I updated the form "How would you rate the support you received?" and wrote a note about this SMS and wondered: "What "collected" means in this context? does it similar to "picked up"? because obviously none collected the item as I am looking at it right now! I hope to get an update about what does this means, please. Thank you Shrouk, it was great talking to you on the Phone today!" That was my exact message and till now 3 days later none contacted me and none picked up the defective product and there is no protocol to be followed by Noon except "Inshaa'Allah" and really have no idea what to do! I am stuck with a product that doesn’t work as advertised and none from the company seems to care, perhaps they are hoping I will get bored with time and drop the case! Hopefully I got a real reply from Noon instead of the copy paste message they are posting here on the site as a reply to all posts!