I ordered a fridge and they delivered the wrong one. I told the deliver guy this is not the fridge I ordered and he ran away and he told me “Contact Customer Service”. They took 4 days to bring the right fridge.

At the same time I ordered a cooker and “suddenly” the deliver day, the item was OUT OF STOK! It was available when I paid and the same deliver day, just “not available anymore”. They took another 5 days to bring another one, 5 DAYS!!!!! I also ordered a washing/dryer machine and, after trying a couple of times with a technician, we realized the washing/dryer machine has several issues. I called Customer Service and they told me in 48 hours the “Warrantee Department” will come to collect it and they will refund the money. It has been 10 days and I’m still waiting for someone to come and collect the washing/dryer machine! Every time I call “Customer Service” I have to explain all over again because there is no information on the system the only know how to say “Someone will contact you in 48 hours”, that’s all!! I can’t understand how a company like this is so unprofessional, irresponsible and they don’t care about client’s complaints. This is ridiculous!