Deceiving Warranty Policy on Faulty Phones being sold I am a regular customer but this last experience has been really bad and shows the company is not genuinely looking to solve problem but fleecing customers by selling damaged goods on the website under the cover of manufacturing warranty but then finding reasons and excuses not to honour the claim under the published warranty policy. The experience goes like this. I bought a dual-SIM Samsung mobile phone from the website with manufacturing warranty of 1 year. However when the phone was used, the dual-SIM capability didnt work. So we discovered that two SIM slots had the same IMEI number which is a manufacturing fault. I checked with Samsung, all dual SIM phones sold in UAE must have two separate IMEI numbers as per regulatory guidelines. The phone was used by my family who were travelling abroad and due to COVID, returned after 2 months. Unfortunately during the period of discovering the fault of one IMEI number against two SIM slots, the phone had a physical damage, crack on the back cover but it does not make it non-functional. I called the customer care and explained the situation, then they referred me to Warranty team who asked me to make the video of the condition of the phone and the problem which I provided. However then I got the call from Warranty team saying that my Warranty is invalid due to the physical damage and I should refer to the Warranty Policy on the website. I have read the Warranty policy on the website and I cant figure out under which clause, my warranty claim is invalid. I asked the agent to tell me the exact clause under which this warranty is invalid but they can't give me an answer. When I explained to them that the phone has manufacturing fault from Day 1 and having a crack at the back did not make the IMEI number same on both SIM slots, I was just put on hold few times and then refer to the same Warranty policy and feedback from the Warranty team. Noon team - not every customer of yours is trying to fleece you or trying to get a freebie. All I want is to get the phone fixed for the manufacturing fault and happy to take the same phone with cracked back cover if only you can fix the IMEI fault but most likely this will fall on deaf ears. I strongly recommend everyone not to buy any electronics item from Noon.com as they do not have the competency and integrity to stand behind their own Warranty policy.