I received back my returned item from Noon after rejection. There is a thin plastic coating which usually they put on the box like one comes on the mobile phone box. This thin plastic coating was torn from one side. Just for this, they have declined to accept my return? Box condition and everything is perfect just for the plastic you rejected? They didn't even open the box and checked the main item inside. If this is the case then better to pay a bit extra and buy from Amazon. It's very risky to buy from Noon. If you buy a costly mobile and they reject your return then you are screwed. They just give auto-replies on our reviews here, but no one actually calls or follows up. In fact, if you send an email to carenoon.com every time some new agent will reply they don't even read email trails.