This is the worst online shopping platform if you badly need to return a product, especially electronics. I ordered a laptop and saw that it was pre-used because of dust particles, scratches on the charger (not even in a plastic), small chips on the monitor, and lack of manuals. I filed a return request and it has been 7 days but no guy was coming here in my house to pick it up. The customer service always tells me every day that that someone will come, but NO ONE DID! Worse, I keep getting an SMS saying 'your pickup request has been rescheduled for the requested date'. How will I reschedule it when I am soooo eager to return their trashy product? I've been stressed for days and still waiting for it until now! PLEASE, JUST ORDER FROM AMAZON IF YOU LOVE YOUR LIFE.