I have purchased heavy bulk appliance on 19th Nov from noon which is fulfilled by noon. Issues a) item was not delivered as per expected dates I.e 25th nov hence I asked to cancel it. b) now every day I have to call them to refund my money which 1428 aed and customer team gives me reason that item not returned to their warehouse. Problem is, this item never left their warehouse and shipped to me however they holding up my money since 20 days with no resolution. As a customer, I feel cheated and their customer service is very poor in terms resolution. Zero customer centric company. Secondly their call backs never comes. Please do not purchase from such fraudulent party when their statements are fake and holding your money for no reason. Order # NAEDB0094711151-S1