If I could take this company to court I would. ABSOLUTELY THE WORST COMPANY! I have ordered a TV as a birthday present (Birthday on 30.12) delivery date was supposed to be 29.12.!!! So on 29.12. I have waited whole day at home, around 2 pm I received message That the item was loaded in the delivery car. During the day i have called customer support 3 times, as I wanted to check approximate delivery time, but all i heard was “we can’t check this information”, “you will receive the information in sms”, “delivery is till 10:00 pm please wait”. At 9:30 pm I have received 2 messages one right after another. 1-st to say the driver’s number, 2-d to say that he couldn’t reach me and the delivery has failed. As furious a person could be after this lie (obviously no one called) and waiting for the whole day at home I tried calling the courier, however his phone was switched off. Then I texted in WhatsApp. After that I have called 20 times and he picked up and said: I had a small car, it didn’t fit so I just dropped it at the hub. I asked him a question, how he could drop it of at the hub, if it didn’t fit in his car?! Btw, accordingly to their sms updates the TV was loaded in the delivery car at 2:00 pm on the day. I called customer service with total disappointment, left a complaint. On the phone I was told that this courier, who simply decided not to deliver late evening and lied will be fired. I asked the delivery to be tomorrow (on the actual birthday) not later then 1:00 pm, as this was supposed to be a surprise and was assured by the Noon customer service representative that it will be arranged. So next day I wait, at 12:00 pm I called customer service to check where is my delivery, and the answers they gave me were: 1. They don’t know 2. They can see my complaint and it will take 24-48 hours for someone to look into it 3. You can’t actually choose the date or reschedule your delivery with customer service 4. They can’t connect you to the manager/supervisor/courier or anyone who knows or can do anything After that i have waited for a whole day and no delivery happened. I have called support multiple times and absolutely no help from their side. I spoke to the lady who asked me when should they schedule the delivery, I said that on 31.12. I will not be available at home so on 01.01. please. So the courier called on 31.12. saying that he will be at my door in 20 minutes….so the only date that I specifically informed them NOT TO DELIVER courier called, same one by the way who lied on 29.12. So today 01.01.22. I have received a message saying that my order was loaded in the car at 12:36 pm….I stayed whole day at home (canceled my brunch reservation) so to receive another 2 message at the same time at 7:42 pm that: the courier couldn’t reach me and that delivery will not be today. And again no one called and couriers phone number is switched off or he simply doesn’t pick up…same courier that I complained about on 29.12. What can I say, i have cried already while talking to customer service. My birthday surprise was ruined, my plans were ruined and I still did not receive my item! This is the worst experience I have ever had in my life with online purchase. Avoid at all costs! Unreliable company with cheating employees! I hope it will go bankrupt and never disappoint people again! Please never use their service!