Dear noon team, Actually I'm surprised from your reply to my claim that you have called me which didn't happen. How did you get my phone number? I didn't mention it in my claim and just put my first name. I expected more respect in dealing with your customers My previous claim I had the worst experience ever with any online shopping, unfortunately it was with noon. I have ordered a belt that didn't fit, so I have asked to return it because they don't have an exchange policy. Now it's more than two months since I have asked for the return and no one came to take the belt. I called the customer service more than 10 times during these two months with no solution. Only what they did was that they raise a claim and inform me that within 48 hours someone will call me and will come to take the belt which never happens. Then every time I recall them saying that no one come, they apologise and tell me that they will make a notice on my claim and that someone will come to me within the next 48 hours and that has repeated for the 10 times I called them during these two months and nothing happened till now even after they promised that they will refund my payment, even if no one came to take the belt, and that also didn't happen. Unfortunately that was not the first time I faced that with noon, previously I asked to return a stroller and no one came to take it even after my calls to customer service, then I was forced to use it. Actually I need a way to reach noon other than customer service which is not helping.