I have exclated my problem to them several times as I buy a washing machine from their online system since 10 days and I found it broken and in the same min. it was delivered I have send them an email and call them to show them the pictures and they advised me they will return it back in 48 hours as per their service level agreement. But as you can see it is 10 days till now with no solution. Several people called me from their complaint team and each one of them have advised it will take 48 hours!!!!! And this never happened. Their quality is very bad and customer service it very poor and useless.