I've paid for an extra fee to get the items delivered today but it didn't happen. I stayed up late and didn't get anything since the customer service can't do anything about it. I received a message that I'm unreachable where in fact I'm on my phone whole day and I tried reaching out to the delivery person but the his phone's off. It's not the first time. I've also had the same incident several months ago for so many instances. The "get it today" service won't happen. STAY AWAY FROM THIS SERVICE – they won't comply or upheld what's promised. I don't want to be unreasonable but the customer service support can't do anything to help since they also have to follow processes. They'll send you same macros over and over again, which is understandable since the management is always the last say. Some piece of advice? If you can't comply to the delivery schedule, as a respect to your customers, try to just put a quota or not offer the service at all. It's misleading, deceiving, and inconvenient. It's already 12 midnight, and I'm just about to sleep because I've been waiting for the parcel as your support said it'll get delivered today.