She might be having a bad day, but that doesn't give her the right to be rude. The reason of being in customer service is mainly to assist the customer's concerns. Telling a customer "I did not cut the call." to prove that she is not being rude is something else. Feedbacks are meant for service appreciations and improvements. Noon has to check the quality of their customer service representatives. Skills can be taught; character and personality is learnt by birth environment.
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