Horrendous customer service. No indication sent to me of a delay. Once I started to track my item that didn’t arrive using their ‘now’ service I had great difficulty getting intouch on Monday 26th I called 3times - no answer, called twice and requested callbacks - still no call back, messaged using their WhatsApp channel - never any response, emailed - still no response and finally Facebook - still no response.
On the 27th I called again and finally got through, they informed me that they are having a busy time - which is fine but there was no indication of this on their site and I didn’t receive notification of any sort that my item isn’t going to arrive when promised.
After talking to 3 different advisors they all gave me different information and promises. None of which ‘your item will be delivered’
I did not get my item in the end because it would have been delayed for up to 4 days when I had originally used their ‘now’ promised service for convinience. If I had known the company was experiencing backlog o would have factored this in or chose an alternative method.
I have used noon before and was pleased with the service when it was a new company. It seems as they become more popular that they cannot handle the volume of orders, they don’t inform customers about their item, they aren’t honest with their service with you and they don’t seem to know how to resolve things.
Great concept in the early days but I feel they have outgrown themselves already.
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