Ordered Glasses on the 24 Dec. Expected delivery time = 28th Dec.
I used a coupon to get a 120 AED discount.
On the 30th Dec, I email Noon asking the status of the delivery.
They then replied saying the glasses were out of stock - my funds will be credited into my noon wallet for use on future purchases.
I looked on the website for more suppliers of the same style. There was only the original supplier who was out of stock - "vision boutique". They were still showing the same product.
When I contacted noon again through the website chat, the chat person said that 'yes, these glasses are in stock and that I can order them again'
When I went to order, the discount code is no longer valid and the website chat person could not help.
Long story short, if you use a coupon code, they will cancel the order so that your coupon becomes invalid. You will now have to pay full price for an item. Further, they will try to keep your funds in the 'noon wallet'.
I have now asked for a refund to my bank, we will see how long that takes.
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