Noon, My name is Sanal K S, and I have purchased a redmi mi A6 mobile phone having a specification of 3gb ram and dual camera on 27/06/2019. The product was supposed to deliver in two days and it has took five days to reach me. But when I opened, I found it as a different model with 2gb ram and single camera. I have booked the return immediately and a customer agent has booked one day return from my address. But it took 7 days to reach me and I were calling every day. After pick up, the refund were supposed to come in 2 days and it took three days to reach me, but in wallet. I have asked for money and I have been informed that it will take up to thirty days!!. Then I have contacted Mis Ola, Mr Husam, Mr Abdullah, and Mr Abdullah added the phone I want to my cart and after checking the specifications as 3gb ram and dual camera at back, he has order the phone on behalf of me, with the wallet cash. But when that phone reached, again it's 2gb and single camera!! What the hell, I have talked to almost 8 people of yours and still the same mistake happens again. What you guys are doing?? I am so fed up with this that am not able to use my money and phone for the purpose that I were trying to purchase. Again how much days they will take for the pick up and delivery, and what assurance that these irresponsible company will deliver the wrong product for the third time also!! I have a consultation with a lawyer known to me and I decided to file a consumer complaint in the ministry. You people are so irresponsible and making fraudulent deals and fooling people. I wonder how such a big company can make the same mistake twice, even though several repeated request on the same issue. Please reach me with a solution or I will go up to any extend in order to prevent such irresponsible company from fooling people in such a great nation like UAE Sanal K S ±971566084563 Have a look at my noon document