Subject: Warranty Claim - Order Number #NSAA300462454 Let me start with very bad service form warranty support team in Saudi Arabia, Riyadh. I am struggling to get update on my warranty claim since 1 week. When ever i contact them via whatsapp "we raised a complaint and our relevant department and they will contact you within 24 Hours" They called me after 3 days although it was said 24 hrs, while talking to one the guy in Saudi Riyadh, phone got disconnected. They don't have courtesy to call back me and complete the communication. Unfortunately I cannot call back as the number which appear on my phone is not reachable, except keep messaging them on WhatsAPP (+971 800 38888). I receive 4 times email from care@noon.com asking me to provide picture from all sides of laptop. I already sent 4 times email to care@noon.com with details and pictures of surface pro. Since then no update nor call from Saudi Arabia team. The worst service form Saudi Arabia support team. I made a big mistake buying that expensive product of SAR 7900 from NOON. I suggest never buy anything for NOON in future, better to go with SOUQ.com, they are far better then NOON.