This website have brought me so much stress. It is extremely irresponsible leaving vendors listing up items that are not even accurate when delivered. I ordered a PS4 game and paid Cash so I had to pay an additional fee of AED 10. I paid a total of AED 103.40
I also had to wait a week for it to be delivered. When my package arrived I opened it immediately just to make sure it's the correct one or not damaged, I did this in front of the delivery driver, and to my surprise it wasn't the correct item. The driver refused to hand over back the money I gave him when I showed him this isn't what I ordered and he just told me that I should contact customer support. I didn't want to argue with him so I did what he told me. I returned the item the same day, but they told me my refund will take 2 days, they won't refund back your cash but NOON CREDITS instead, they won't even refund back the AED 10 fee So sadly I'll only be refunded a total of AED 93.40. The customer support don't feel like you're speaking to a person but an Auto text-machine instead. They also won't give a replacement if the item is wrong or damaged because it's not in their policy. What kind of policy is this!? I waited a week only to be delivered the wrong item, and I am not even getting my cash back. It feels like they just stole my money and I am left empty handed. Very upsetting experience and such a hustle. Once I spend the noon credits I'll never buy on this website again.
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